Returns & Exchanges

 

RETURNS

Our policy is valid 14 days after receiving your purchase. To be eligible for a return, your item must be unused, unwashed, undamaged and in the same condition that you received it. It must also be in the original packaging and in resalable condition. A restocking fee of 25% may apply should the returned items not qualify. 

Several types of goods are exempt from being returned. Custom or personalized goods such as monogrammed items, and custom name swaddle blankets cannot be returned. We also do not accept products that are labeled as final sale items, gift cards, or fabric swatches as returned items.

To complete your return, we require you to contact a us by emailing info@suitebaby.net with the following 3 things:

  1. Your order number
  2. The items you wish to return 
  3. The reason for the return

After reviewing your request you will be issued a return authorization number (RMA) that is to be written on the outside of the box/package you return the items in. Items must be received back within 10 days of receiving your RMA.

There are certain situations where a 15% restocking fee may be applied to your refund or exchange:

  • Any item not in its original condition, been washed, is damaged or missing parts for reasons not due to our error
  • Any item that is not postmarked within 10 days after receiving the RMA

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

SALE ITEMS

Only regular priced items may be refunded, unfortunately, final sale items (items with the original price marked out) cannot be refunded and are not eligible for return.

EXCHANGES

We only replace items if they are defective or damaged and cannot be repaired. If you need to exchange it for the same item, send us an email at info@suitebaby.net and request a return authorization number (RMA). 

Exchanges are only sent out after the original item is received back at our warehouse and are subject to availability.

SHIPPING

To return your product, you should mail your product to: 

Attention: (RMA Number)

SuiteBaby

3019 Mullingar Walk

Missouri City, TX 77459

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we strongly encourage you to consider using a trackable shipping service or purchasing shipping insurance. SuiteBaby is not responsible for items damaged or lost in transit.